Support

The most common customer questions are answered here.

If your question is not listed here, please email us using the contact form at the bottom of this page.

Accessing Your Purchase

We’ve recently made accessing your products more secure and private.

If you purchased a product or package before Sept 15/2009 and need assistance, please use the support form below.

Ordered after Sept 15/2009 you can access your purchases here www.MasterYourManMembers.com

Note: You will not be able to access products you have not purchased

Lost Password

NOTE: passwords is a new feature for your privacy and security.

If you remember purchasing a product that had you create your own username and password to gain access you can have it resent by re-entering the SAME EMAIL address you used to order.

If you are still having difficulties please use the support form below.

Frequently Asked Questions

What Are my Payment Options?

Online Methods:

PAYPAL – World’s most trusted online payment solution

CREDIT CARD – Fast and Reliable

MAIL – Send cash, personal check or money order (in U.S. Funds)

eBook
(Click for more info) Buy Now via PayPal
Buy Now with Credit Card (includes free trial)
Order by Mail

Trouble downloading?

Did you process your order for the eBook and not receive or could not find/see the download page to get your books? If so, and you feel that your transaction was successful, please contact us using the form below.

If your transaction went through, you will be automatically locked out of the payment system for Credit/eCheck for a half hour and will not be able to make another payment. When emailing support, remember to include your billing name, payment type, transaction number and email address. We will then verify your transaction and email you the eBook upon confirmation. This is usually completed either the same day or the next day.

I can’t find the eBook on my computer.

If you went through the saving process, but can’t find the eBook, you have a couple of options. One is to download it again and save it to your desktop. The other is to use your search function to find the file. In Windows, click your ‘Start’ button in the lower left corner. Then choose ‘Search’ and then ‘For files or folders.’ Type in ‘masteryourman’ (exactly like this with no spaces) and then hit ‘Enter’. Your computer should find the file. You can then cut and paste it from where you find it to your desktop or other location, or double click to open from there. Refer to your Windows Help section for more on using your search feature (Help is also in the Start menu at the lower left of your desktop). If you still can’t find it, please contact us on the contact form.

Decryption Error:
The eBook was written in a higher, more updated version of Adobe Acrobat, so you need to have at least version 5.0 of Adobe’s Acrobat Reader on your computer in order to access your eBook. Now, if you don’t already have at least version 5.0 of the Acrobat Reader, you can get it for free by clicking here

Trouble with Password?

The password is case sensitive. If you lost your password or still have problems please contact us.

Do You Have Printed Books?

Unfortunately we do not offer a printed version of the eBook. I know a lot of people enjoy having a book in their hands, but on the plus side, you can be reading the books within minutes of ordering. Once you order, you are directed to a download page where you grab the book in .pdf format (Adobe Acrobat). You are welcome to print the books out from home or Staples’ if you wish.

Refunds or Cancellations

We honor our refund policy – minimum 60 day money-back.  If you are not satisfied we will refund your money with 1 to 3 days from the time of receipt after you complete the form here.

  1. After refunds: You will no longer have access to members areas or online videos related to products.
  2. For mail-order products, refunds will be issued o after our shipping department receives.

*You will receive an email confirmation when your refund or cancellation has been processed & your credit card will be credited.

I No Longer Get the Newsletters or They Are In My Junk Folders

If you stopped receiving newsletters but would like to be back on our subscription list, please go here and enter your name and email address or email Support with your first name and the desired email address to be signed up. From time to time we have issues with our mail servers. We will try to make sure you are on the list if you want to be. (Remember, we will NEVER share your info with anyone third party, for any reason, ever!)

Once you are subscribed again, please go here for instructions on how to add us to your white list and help assure you will continue to receive my valuable newsletters.

I Don’t Want Your Newsletters!

If you are receiving our newsletters or any mail from us that you would no longer like to receive, we will be happy to remove you from any future mailings. We apologize. Please contact us or follow the link on the bottom of any newsletter you received from us.

What Are The Terms Of My Purchases?

For the eBook, click HERE. The terms are listed at the bottom of the page where you bought or can buy the eBook.

Support Request Form

Allow 24hrs for support response Mon-Friday.
Weekend requests will be promptly handled Monday.
Thanks for your patience.

Your Name (required)

Your Email (required)
(Customers, please enter the same email you used to order)

Product Name:
(If your issue relates to a product)

Select the support issue that best describes you below:

IF your support issue is NOT listed or requires explaining, please do so below...

Enter the verification code into the box below then press 'Send'

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Allow 24hrs for support response Mon-Friday.
Weekend requests will be promptly handled Monday.

We can normally get back to you within 24 hours Mon-Friday.

© 2008 Master Your Man –  All Rights Reserved.